When it comes to bots, there is a huge hype around messaging apps. What is the Best Channel for Your Restaurant Chatbot? Plus, such a food ordering chatbot can not only show the menu but also send the orders to the waiter or the kitchen directly and even process the payment to avoid handling money or cards. A menu chatbot doesn’t just throw all the options at the customer at once but lets them explore category by category even offering recommendations when necessary. It not only feels natural, but it also creates a friendlier experience offering conversational back and forth.
The most natural mobile user interface is chat. Once again, bigger businesses with more finances and digital infrastructure have an advantage over smaller restaurants. The issue here is that few restaurants provide a satisfactory online experience and so looking up an (often lengthy) menu on a mobile can be quite frustrating. Today, its application options are much wider.įor instance, given the need for social distancing and elimination of high-risk processes (such as passing around menus from customer to customer), many restaurants started to use QR codes their customers can scan to access the menu online. Before the pandemic and the worldwide quarantine, common use of the chatbots by restaurant owners included online booking or home delivery services.
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